FAQ

FREQUENTLY ASKED QUESTIONS

CAN I CUSTOMIZE OR SWITCH OUT PARTS ON A BUILD KIT? 

 Unfortunately no. One of the reasons why we are able to offer such amazing deals on our products is because of how we organize our build kits. If you are not satisfied with a specific build kit please keep checking back as we are constantly updating our website with new and improved products! 

HOW LONG WILL IT BE UNTIL I GET MY ORDER? 

Please check our SHIPPING INFO page to check our fulfillment times.  

WHY HAVEN’T I BEEN EMAILED AN ORDER CONFIRMATION OR A SHIPMENT CONFIRMATION? 

 Sometimes the confirmation is accidentally filed in your spam folder. If it is not there, you may have forgotten to add your email during check out. Please contact us and we would love to help you! 

I AM IN A HUGE HURRY, CAN I PAY FOR EXPEDITED SHIPPING?

Unfortunately, we are not offering any expedited shipping options at this time. We are doing our best to get the orders out in the order that they come in. But please give us a call and we will see what we can do.

I RECEIVED THE WRONG ITEMS. 

We apologize for the error on our part! Please first make sure you ordered the correct items by checking your invoice/order confirmation email. Then please contact us using THIS FORM and choosing “Returns/RMA Request” so we can quickly get you taken care of! 

HOW DO I GET A REFUND? 

Please refer to our Returns Information Page. Once you are sure you’ve met the criteria for a return please contact us HERE so we can get you taken care of quickly! 

AN ITEM ON MY ORDER NOW SAYS “OUT OF STOCK” 

Don’t worry about it. If you placed an order and gave payment you’re good to go. This update is simply informing you that the said item is now currently not available for purchase. 

 WHEN WILL THIS ITEM BE BACK IN STOCK? 

It really depends on the item, but most things come back in stock within 2 weeks. If it has been over 2 weeks, feel free to contact us to get a better ETA! 

WHEN WILL I BE SEEING NEW ITEMS FOR SALE? 

We are constantly updating our website with new items to ensure our customers are having the most diverse and exciting online shopping experience. 

HOW ARE YOUR PRICES SO LOW? 

We work hard to provide our customers with high-quality products at the most affordable price possible. We are able to do this because we make high-volume/low-price purchases from our suppliers and manufacturers. 

WHY IS MY CREDOVA ORDER NOT PROCESSING? 

Credova orders must be over $300 to allow you to check out with that payment option. Make sure to get pre-qualified before purchasing! 

WHAT’S YOUR WARRANTY AND RETURN POLICY? 

 Please see our  for details.

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